Terms & Conditions

Effective for bookings made on or after 11th January 2024 

If you made a reservation before this date and need a copy of your terms, please get in touch with us. If you have any queries about the terms before making a reservation, we invite you to email us at stay@geufronfarm.com .

Our Contract

The Contract for a short-term holiday rental will be between Head Outdoors Ltd (referred to as “Geufron Farm”, “Us” or “We”) and the person making the booking and all members of the party who are part of the booking (referred to as “the Customer, “Your” or “You”).

All bookings at Geufron Farm are subject to these terms. The contract is effective when we have processed the deposit payment for the booking and will be governed by the law in England & Wales.

The lead guest must be a minimum of 18 years of age at the time of the booking.

All bookings start from 4pm on the day of arrival and end at 10am on the day of departure detailed on Your booking confirmation.

Paying for your Stay
Unless otherwise stated, a non-refundable deposit of 30% of the full rental is payable when booking, unless the booking is made within 8 weeks of the arrival date, when the full rental amount is payable.

If the full balance is not received by Us 8 weeks prior to the arrival date, the deposit will be forfeited, and the Property re-let. We accept all major credit and debit cards and bank transfers.

Automatic balance & Good Housekeeping Deposit payment.
For anyone paying their initial deposit by card, we will then set up a repeat transaction for the balance whereby the payment system will automatically process the balance from that card on or just after the date due. If you wish to use an alternative card, please contact Us prior to your balance due date.

We use a secure payment systems (HolidayRentPayment & Stripe) that securely holds your payment details. Our team do not have acces to your card information and we do not hold your card details outside of this secure payment system at any time.

Good Housekeeping Deposit
A Good Housekeeping deposit is required to be put in place for all bookings at Geufron Farm. For anyone paying their balance by card, we will then set up an automatic pre-authorisation against that payment card for the value of your Good Housekeeping Deposit. This auto pre-authorisation will be secured approximately 3 days prior to your arrival. This will be released to your payment card on return of the property in good order, following your departure.

Guests paying their balance by bank transfer or where the automatic pre-authorisation is not possible, will be provided a secure payment link by email prior to your arrival.

Access to the property will only be granted where a Good Housekeeping Deposit is in place.

Good Housekeeping Deposit per Property
• Y Caban, The Little Cottage, The Cowshed, The Barn, The Granary: £100 per stay
• The Old Farmhouse: £200 per stay
• The Old Farmhouse, Little Cottage & Swimming Pool: £500 per stay
• Exclusive Use: £1000 per stay

Cancellations
We strongly recommend that You consider taking out Travel Insurance that is suitable for your needs just in case you need to cancel your break or make a claim before or during your stay.

If you need to cancel your booking, please inform Us as soon as possible at stay@geufronfarm.com.


If you cannot or choose not to travel: This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property, other than according to the sliding scale below.

a) if You cancel more than 6 months before the arrival date = a booking fee of 5% of the total rental cost will be retained by Us.

b) if You cancel less than 6 months but more than 8 weeks before the arrival date = 30% of the total rental cost will be retained by Us

c) if You cancel less than 8 weeks before the arrival date = 100% of the total rental cost shall be retained by Us.

It may be possible to resell your cancelled booking dates. In this case we will refund You the total amount less 5% booking and less any difference in price paid by the new Customer.

For example: A £500 booking, fully paid, cancelled by You and relet for £450, means that You will be refunded as follows;
£500 – 5% booking fee equals £475
£475 – £50 rebooking shortfall =  £425 refund


Cancellation by Us
If your booking must be cancelled because Geufron Farm has to close, for example we are put under Government restrictions, you will be offered either a refund in full OR the opportunity to move any monies paid to a future booking.

If your booking has to be cancelled because Geufron Farm has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract you will be offered either a refund in full OR the opportunity to move any monies paid to a future booking.

Force Majeure includes but is not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of water, oil or electricity utility services, and the period of closure covers your booking.

Your Holiday Period
You should not arrive before 4pm on the arrival date and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period.

The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

Number of Guests at the property
There must be one responsible person aged over 18 years present at the cottage while it is occupied. Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. Additional beds are not available and must not be brought onto site. Camping, motor homes or any other additional accommodation is not permitted to be used at Geufron Farm.

For the avoidance of doubt the maximum occupancy of each cottage is:

• Y Caban: Up to 2 adults and 2 children (the second twin bedroom is not suitable for adults. The property is not suitable for a travel cot)
• The Cowshed: Up to 5 guests plus 1 travel cot
• The Barn: Up to 4 guests plus 1 travel cot
• The Old Farmhouse: Up to 9 guests plus 1 travel cot
• The Little Cottage & The Granary: Up to 2 guests plus 1 travel cot

We reserve the right to refuse admittance or cancel your booking without refund if this occupancy condition is not observed.

If you wish to invite additional visitors to visit you in your cottage for the day, please ask us. We will try to accommodate your request, but we need to comply with the maximum site occupancy limits, our insurance cover and consider our other guests.

If you have booked more than one cottage, please don’t move items either internal or external from one cottage to another.

Supervising your Group
You are responsible for the full active physical supervision of all members or your party under the age of 18 and all pets at all times.

Particular care must be taken around the swimming pool, on the driveway, where there may be other vehicles or farm machinery moving around, in the dog play field where other guests may be exercising their pet and in the surrounding fields which have streams and fences as well as livestock.

Please note that due to the nature of the farm & age of the properties at Geufron Farm, door and ceiling heights may be irregular and the ground outside may be wet, muddy, and uneven. Care should be always taken by all guests in cars & on foot.

The outdoor swimming pool is only available to guests at The Old Farmhouse & Little Cottage and only then during the months of May to September. There are specific rules for the use of swimming pool, please see our swimming pool page for more details: https://www.geufronfarm.com/pool-code-of-conduct/

Parties not supervising their children or dogs responsibly or not respecting the privacy of other guests may be asked to put appropriate arrangements in place or to leave the property without a refund.

Care of the Property
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You are legally bound to reimburse Us for replacement, repair or extra cleaning costs on demand. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.

You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

Smoking, candles, fireworks, sparklers, lanterns & other lit flames are not permitted in or on Geufron Farm. BBQ’s must be safely raised from the ground so as not to damage the garden and must not be lit on decking areas. We retain the right to restrict the use of BBQs and the Old Farmhouse Firepit should the conditions on the farm become dry enough to represent a fire hazard.

We are on a septic tank so please only flush toilet tissue. There are wastebaskets around the property for everything else e.g. nappies, cotton wool, face wipes, sanitary products etc.

If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that We must (in our sole opinion) cancel and/or refund subsequent bookings, We may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

WIFI

Wi-Fi is provided for Your reasonable use. You agree to reasonable and lawful usage of this service. We cannot guarantee that internet access will not be interrupted, and We will not be held responsible for any lack of internet connectivity. In these circumstances, we will do our utmost to arrange for an appropriate professional to fix the problem as soon as reasonably possible once we have been notified of the issue. However, response times are out of our control.

The Doggy Code
We love welcoming your four legged family members on holiday with you and simply ask that you please:

• Book in & pay for all dogs who are staying with you. Please add £25 per dog per stay. This helps us to provide facilities for your dog to enjoy e.g. the creation & upkeep of the dedicated dog field.
 • Only bring your dog to stay if they are fully house trained. We regret that we cannot accept dogs who are using indoor puppy pads or similar.
• Guests travelling with a type of dog that requires an exemption certificate e.g. an XL BUlly type must declare their dog’s exemption at time of booking. Please see “A warm welcome to Exempted Dogs” below. 

• Be neat and wipe your paws. If Your dog needs a clean up please use the hose outside & not the indoor human shower or baths. Please bring a dog towel to dry off.
• Keep sofas & beds for human guests only.
• Bring your favourite dog bedding, towel, food & water bowls etc
• Pick up your poops as they happen and pop them in one of the doggy bins around the farm. Free poop bags are provided.
• Check that you are satisfied that the area e.g. garden or dog field is safe & secure for your dog before letting them off lead. Each owner’s assessment of a ‘secure area’ is different as are the needs & capability of each dog. We leave it to you to make this safety assessment on behalf of your individual pet.
• Don’t leave your dog alone in the property, even for a short time. You might think they are ok when you leave them but trust us we hear them bark, howl, scratch and jump up at windows & doors when they are left alone. They would much rather spend their holiday with you. 
• If other owners are using the dog field, please check you are both comfortable for your dogs to mix before entering the field area.
• Keep your dog under control. Dogs must not be allowed to chase livestock or worry other dogs.
• Leave the cottage & garden clean & tidy. If the property requires additional cleaning, dogs have been on beds, sofas or bedding or there are poops left in the garden, we will charge a minimum £50 fee to cover the cost.

A warm welcome to exempted dog e.g. XL Bully Types. 

We gladly welcome you to stay with your exempted dog on the condition that you
 consistently adhere to the exemption legislation throughout your stay including, but not limited to, muzzling your dog & keeping your on lead when in public.

• Notification or exemption
Please notify us in the information box on your booking form if you are travelling with an exempted dog. This will help us, to help you throughout your stay. 

• Verification and Documentation:
We reserve the right to request a copy of your dog’s Certificate of Exemption and proof of third-party insurance at any time.

• Public Spaces Consideration:
The dog play field is considered a public space, as it may be accessed by staff, other guests, and their pets at any time. While we encourage guests to coordinate with others before entering the dog play field, we cannot guarantee this.

• Fenced Gardens
Each owner’s definition of a ‘secure area’ varies, as do the needs and capabilities of each dog. We do not assert the security of fenced areas, including gardens. Pet owners are responsible for assessing safety before allowing their pets off-lead & for their pets & childrens behaviour at all times.

If there is anything you are unsure about before booking to stay with your dog, please do get in touch. We’ll be delighted to help.

Drones
Drones are not allowed to be flown at Geufron Farm without explicit written permission. We will need to see your licence to fly the drone, and if permission is granted, the drone will only be allowed to fly over our fields and not the holiday cottages, farmhouse, swimming pool or dog field.

Electric vehicles
We are delighted to provide you with use of our Pay-as You Go 7KW charger, located in the main parking area. A link to the charging app is included in your guest guidebook and charges will be incurred according to the current Kwh rate shown in the app. 

A list of local Electric Vehicle (EV) charging points is also included in your digital Guest Guidebook. Many are conveniently located within just a few minutes’ drive of Geufron Farm.


The use of domestic EV chargers is strictly forbidden. Most EVs are supplied with a domestic charger, commonly known as a ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV power battery using a domestic power source via a 3-pin wall socket. The electrical circuits at Geufron Farm are not suitable for, approved for or insured for the charging of electric vehicles via a domestic charger.

Domestic chargers will create a fire hazard in these electrical circuits. We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property.

You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.

Lost property
If you think you may have left an item at Geufron Farm, please contact us as soon as possible. If the item is located, we will be delighted to return it to you on receipt of a pre-paid envelope or courier label. All items not claimed within 4 weeks will be disposed of or if appropriate donated to the local charity shop.

Third Party Services
We are not able to approve use of Third Party or inflatable Hot tubs on site at Geufron Farm.

If you want to use the services of a third-party supplier whilst staying at Geufron Farm you must ask and receive written permission from Us to do so. This may be for a chef, beauty treatments, magicians, singers, swimming teachers, dog, or baby-sitters etc.

To approve a third-party supplier to come to site, We would need to see the third-party supplier’s public liability insurance, and any other related/required certification. We will then seek approval from Geufron Farm’s insurers to allow the third-party activity to take place.

If all insurances and certification are satisfactory to Geufron Farm and our insurers, permission to invite these suppliers to Geufron Farm will not be unreasonably withheld.
Geufron Farm lists local third-party services in the Guest Guide. Geufron Farm does not accept liability for the activities of these third-party suppliers, and You should always do your own checks on any service you are utilising in the local area.

If you bring a third-party supplier to Geufron Farm without consent, we reserve the right to ask them to leave.

Keeping your data secure
See our Privacy & Cookies Policy here www.geufronfarm.com/privacy-policy/

Complaints
Every effort has been made to ensure that you have an enjoyable stay at Geufron Farm. It hardly ever happens however, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. 

Liability
Geufron Farm, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.

Contact details
Emergency contact details can be found in your arrival pack
Office phone number: 07712 553 751 E-mail: stay@geufronfarm.com